Delivery & Shipping

We endeavor to delivery all orders within 7 days of receipt of the order. There may, however, be anomalies in delivery times but we will endeavor to keep these to a minimum. For details regarding timelines for delivery of bulk orders please contact info@lilsherpa.com

For orders within India

  • We do process all your orders within 1-3 business days and products will be delivered to your doorstep within 5-7 business days. Due to pandemic, All orders placed between 2nd-10th, 11th-20th and 21st-30th of January 2021 will be dispatched respectively on 11th, 21st & 1st of the month.
  • Customers can also place a pre-order for sold out products by emailing us at info@lilsherpa.com or clicking here
  • Orders are not shipped on Saturdays, Sundays or Public Holidays
  • We're continuously striving to get your products to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately.
  • Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery

For orders outside India

  • Click here to place an international order. 
  • Only prepaid orders are accepted for international deliveries
  • Shipping charges are as per location, irrespective of any order value. Please get in touch with us on  info@lilsherpa.com
  • All Duties and taxes for international shipping shall be borne by the customer. Lil Sherpa is not liable to pay any Duties or Taxes for International Shipping.
  • We process all your orders within 1-3 business days and products will be delivered to your doorstep within 25-30 business days.

 

What is the price of shipping?

Here are the shipping charges for pan-India:
  • Pre-paid orders above Rs 1500 - Rs 5
  • Pre-paid orders below Rs 1500 - Rs 100

How are your packages sent within India?

All deliveries are sent via Shiprocket with a tracking number. When your order has been dispatched, we will send you a confirmation email with a link to our delivery service’s website and a tracking number.

For orders within Nepal

Within Kathmandu valley 

Delivery Charges are NPR Rs 160 within the Ring Road

Outside the valley 

Delivery Charges NPR Rs 300 (Fee changeable as per location)

How long does it take for customer service to reply ?

Our customer service team aims to respond within 24-48 Business Hours.

We reserve the right to cancel your order due to issues arising out of inventory or other internal issues or issues such as strikes, interstate regulations, delivery outrage etc. We will inform you of cancellation of your order and will offer you an opportunity of refund.

The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Lil Sherpa reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Lil Sherpa has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.